Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@mypetselfie.co.uk Please note that returns will need to be sent to the following address: 20 Ash Road Flat 2 Aldershot Hampshire. Gu12 4ez .United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mypetselfie.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, Custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@mypetselfie.co.uk Please note that returns will need to be sent to the following address: 20 Ash Road Flat 2 Aldershot Hampshire United Kingdom Gu12 4EZ
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not Except Exchanges
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at petselfie2024@outlook.com.
To start a return, you can contact us at info@mypetselfie.co.uk Please note that returns will need to be sent to the following address: 20 Ash Road Flat 2 Aldershot Hampshire Gu12 4EZ United Kingdom]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Returns Policy
We want to make sure you are completely happy with your purchase and make every effort to ensure you have the correct size and colour information available to you at the time of purchase.
We offer free returns on any garments that are defective ONLY, but not for change of mind or exchange of size or colour. If you qualify for a free return, these costs will be reimbursed to you, directly to your PayPal account. Please ensure you include a receipt for standard postage costs.
Returns can take up to 7 working days to process.
How to avoid returns
1. Make sure you carefully read the size charts available on all product pages before placing your order. If for any reason you cannot locate or read the size chart, please contact us for any questions.
2. Not all monitors are the same and colours can appear differently. Things like your individual computer settings such as brightness and contrast can also effect colours so while we have made sure that the difference between the colours is accurately reflected, we can't guarantee that the colour you see on screen will be exactly the same as the real life colour. In most cases it will be the same but very occasionally the keen observer may see a slight variation. If you feel the colour is drastically different, we will do our best to help or send a replacement, however, please be aware that some slight variation is a possibility.
3. Read your confirmation email immediately and make sure all details are correct. If you notice any errors, contact us ASAP to update any details.
4. Please calculate the shipping times and allow some buffer time before making an order, especially if it is for an event, birthday or special occasion. If we dispatch on time (within 3 days) and your item does not reach you within the expected time, this unfortunately does not constitute a reason for a free return.
5. Be careful when opening your package and do not use scissors or blades as you may damage the garment. We do not cover replacements for garments damaged through opening with scissor or blade punctures.